Frequently asked questions

Visa, MasterCard, AmEx, PayPal, Apple Pay, Klarna, Afterpay, Affirm, and bank transfer. Full payment is due at checkout.

Yes—within 1 hour of placing it. After that, the order may already be in fulfillment.

Financing is available at checkout via Klarna, Afterpay, or Affirm. For 10+ units, choose “Bulk Orders” in the contact form and we’ll quote tiered pricing.

You must be 18 years or older to buy, install, or use our products.

USPS, UPS, FedEx, and DHL.

In‑stock items leave our warehouse within 72 hours (3 business days), excluding weekends/holidays, unless otherwise noted on the item’s page. Custom or back‑ordered parts notify you of lead time.

You’ll receive a tracking number via email once your order ships. You can also view tracking in your account on our site.

Yes, subject to local laws, and varying by product. The customer is responsible for duties/taxes, and we may cancel orders that can’t be fulfilled.

Rates are pre‑set by weight, destination, and service. U.S. orders over $100 ship free (standard service).

• If confirmed lost before delivery, we’ll replace or refund.
• Once marked delivered, risk of theft transfers to the customer.

You have 60 days from purchase or 30 days from delivery to request a return or exchange, whichever comes first.

Refund to original payment minus a 10 % restocking fee.

For opened but undamaged products, you will receive a refund for 80 % of the purchase price (20 % restocking fee).

Non‑refundable once production starts or if sold “as‑is,” except for manufacturing defects.

Use our Contact form, select “Returns,” provide your order number and reason, and we’ll issue an RMA with instructions.

Certain non‑custom parts include a 1‑Year Limited Warranty (details on each product page). Discontinued or end‑of‑life items may lose support.

Use our Contact form, select “Warranty,” provide your order number and reason, and we’ll issue an RMA with instructions.

Many are off‑road or track‑use only and may violate emissions/noise laws (including CARB rules). It’s solely your responsibility to confirm legality in your area.

No—performance figures are estimates. Results vary with vehicle condition and installation quality.

Our plug‑and‑play modules are reversible and don’t alter factory hardware, but manufacturer/dealer policies can vary. Check with your dealer.

No. Disassembly, reverse engineering, or tampering voids all warranties and violates our intellectual‑property terms. we have also installed antitampering measures within our devices that may cause serious and irreparable damage to the device if opened or connected to a foreign computer.

Virtual Link is designed for the supported factory air suspension vehicles in our vehicle finder. Select your year, make, and model, then confirm the suspension configuration before ordering.

A1 and B1 are configurations of Virtual Link for different vehicle electronics. Your vehicle determines the correct one. The finder will match it for you.

Published file sets and matching documentation are available in Software & Updates. Use the files intended for your product configuration.

Every product has a downloadable PDF and/or YouTube tutorial. See the “Installation Guides” link in the resources menu for the full library.

Most installs require no tools or experience. Each guide lists estimated install time and exact tools if applicable.

We do not offer live tech support. For any urgent issues, please reach out to us via text or through the support form on our support page.

Select “Bulk Orders” in the contact form, state quantity and vehicle platform, and we’ll respond with pricing tiers.

Yes—choose “Affiliate Program” in the contact form. Qualified partners earn commission on validated sales plus volume bonuses.

Name, email, phone, shipping address, cookies/analytics data, and order history. We never store full credit‑card numbers. Payment is completed through a Stripe Payment Portal.

To process orders, provide support, send optional marketing emails (unsubscribe anytime), and improve site performance via anonymized analytics.

Never. We share only with service providers (carriers, payment processors, analytics) under strict confidentiality.

Request access, correction, deletion, or portability at any time.

Design and R&D headquarters in Massachusetts, USA. We ship globally.

Weekday support in Eastern Time. We try to reply to all messages within 24 hours on business days.

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